Executive Advisory · Insurance, Risk & Growth

Practical advice from people who have actually run complex businesses.

Relym Advisory Partners helps boards, CEOs and senior leaders solve the problems that sit at the intersection of commercial performance, risk, regulation and execution.

Executive boardroom overlooking a city skyline
Who we work with

Insurers, brokers, MGAs and underwriting agencies. Mining, resources and agribusiness operators. Member organisations and associations. Government-linked entities and investors.

Alternative Risk & Mutuals Insurance Strategy Growth & Distribution Turnaround & Performance Digital & Customer Transformation Governance & Leadership AI & Emerging Risk Alternative Risk & Mutuals Insurance Strategy Growth & Distribution Turnaround & Performance Digital & Customer Transformation Governance & Leadership AI & Emerging Risk
The brief

Complex, regulated, customer-facing — the territory we know.

Relym is built for organisations where commercial performance, risk, regulation, technology and execution all collide at once, and where a generic strategy deck won't survive contact with the business.

Insurance customer service team at work
Insurance & Risk CarriersInsurers, reinsurers, brokers, MGAs and underwriting agencies navigating capacity, pricing and conduct pressure.
Mining and resources operation at dusk
Mining & ResourcesResources businesses managing operational risk, cost discipline and stakeholder expectations.
Agricultural farmland at sunrise
AgribusinessAgribusiness operators balancing seasonal risk, financing and growth in a changing market.
Aerial view of a residential suburb
Members & AssociationsMember organisations and associations balancing purpose, affordability and sustainability.
Public transport rail infrastructure
Government-Linked EntitiesPublic-purpose organisations operating under heightened accountability and policy exposure.
City skyline at dusk with a busy waterfront
InvestorsInvestors assessing risk, resilience and operating quality across portfolio businesses.
Advisory areas

Where we spend most of our time.

Six areas of focus, each drawing on senior operating experience and a curated network assembled for the specific assignment — not a standard project team.

RISK / 01
Alternative Risk & Mutual Structures
Discretionary mutual funds, captive feasibility, pooled risk models and tailored reinsurance strategy for organisations facing rising premiums, shrinking capacity and growing exclusions.
RISK / 02
Insurance Strategy
Claims model design, reinsurance strategy, affordability and availability problems, and portfolio decisions that hold up under regulatory and board scrutiny.
GROWTH / 03
Growth & Distribution
Growth strategy, distribution partnerships and commercial models built to be implemented, not filed away after the workshop.
PERFORMANCE / 04
Turnaround & Performance Improvement
Business diagnostics, margin improvement, claims and cost leakage review, supplier performance and the executive accountability to make it stick.
TRANSFORMATION / 05
Digital & Customer Transformation
Operating model review, data-led performance management and customer proposition work that's commercially realistic, not theoretical.
GOVERNANCE / 06
Governance, Leadership & AI Risk
Governance and leadership effectiveness, alongside fraud, cyber, privacy and AI-enabled misconduct risk — understood as business risks, not technology footnotes.
Our point of difference

When the traditional insurance market stops working, there are other paths.

Rising premiums, reduced capacity, broader exclusions and persistent uncertainty are pushing organisations to ask a harder question: is there a more sustainable way to carry this risk? Relym has the depth to answer it properly.

§ 1

Feasibility

Assessing whether a discretionary mutual fund, captive or pooled model genuinely fits your risk profile and member base.

§ 2

Design

Product design, claims model design and governance structures built to withstand regulatory and board scrutiny.

§ 3

Partnering

Reinsurance strategy, partner selection and the commercial structuring to bring the right capital and capability together.

§ 4

Implementation

Operating model development and implementation planning so the structure works in practice, not just on paper.

This work sits at the centre of what makes Relym different — fluency in alternative risk structures most generalist advisers simply don't carry.

Discuss Your Risk Profile →
How an assignment is staffed
Relym — Executive Lead
Actuarial & Reinsurance
Claims & Product Design
Legal & Compliance
Cyber & AI Risk
Data & Analytics
Marketing & Customer
Our model

Not a pyramid. A team assembled for the problem.

Relym is built around a practical, executive-led advisory model rather than a traditional consulting firm. Each assignment is led by senior operating experience and supported by a curated network of specialist advisers — actuarial, claims, legal, cyber, data, marketing and governance — brought together to fit the problem, not a standard staffing template.

01 Senior people on the work from day one, not delegated to a junior team.
02 Specialist expertise added only where the assignment genuinely needs it.
03 Recommendations built to be implemented — not theoretical advice.
The network

Senior people, not a standard staffing template.

Every assignment draws on a curated bench of specialist advisers. Here are five of the people Relym calls on most.

John Myler
John Myler
Insurance Leadership · Growth · Turnaround
25+ years across general, travel, health and life insurance — former CEO of Auto & General Insurance, RACQ Insurance and Allianz Worldwide Partners.
Advises on insurance strategy, business turnaround, performance improvement and alternative risk models, with a focus on lean operating platforms that grow faster than fixed costs.
Dennis Cleary
Dennis Cleary
Reinsurance · Broking · Alternative Risk
35+ years in reinsurance broking, captive insurance and alternative risk financing for insurers, corporates, mutuals and complex risk entities.
Leads on reinsurance strategy, captive feasibility and the technical risk architecture behind Relym's alternative risk work.
Shara Reid
Shara Reid
Governance · Risk · Compliance · Board Advisory
Legally qualified governance and risk specialist, admitted to the Supreme Court of Queensland and a Fellow of the Governance Institute of Australia.
Advises on governance frameworks, enterprise risk, board reporting and control environment design for regulated businesses.
Andrew Johnson
Andrew Johnson
Insurance Operations · Technology · Governance
20+ years across Allianz, RACQ, Open and AXA Travel Insurance in Australia, Asia Pacific and the UK. ASIC Responsible Manager.
Focuses on operating model design, platform integration and building scalable insurance operations with strong governance.
Phil Hayden
Phil Hayden
Brand Strategy · Customer Growth · Media
30+ years in consumer marketing and media strategy, including a decade leading media strategy at The Campaign Palace and founding Bellamy Hayden.
Advises on brand strategy, customer acquisition models and partnership-led growth, particularly for insurers, MGAs and affinity partners.
Beyond the bench

These five sit alongside a wider network of specialists across actuarial, legal, data and cyber — assembled assignment by assignment.

Talk to us about your team →
Data centre with network monitoring screens
Emerging risk

The new risks aren't technology risks. They're business risks.

AI, digital transformation and increasingly sophisticated fraud are reshaping conduct, customer and operational risk. We help boards and executives see these issues clearly — and act on them.

AI-Enabled Scams

Social engineering and impersonation attacks that exploit AI tools to target customers and staff.

Deepfake Impersonation

Synthetic media used to authorise payments, bypass verification or damage executive reputation.

False Documentation

AI-generated documents and evidence undermining claims, underwriting and verification processes.

Cyber & Data Privacy

Exposure arising from breach, misuse or inadequate control of customer and corporate data.

Employee Misuse of AI

Ungoverned use of AI tools by staff creating conduct, accuracy and confidentiality risk.

Automated Decision-Making

Poorly governed algorithmic and automated decisions creating conduct and fairness exposure.

Our approach

Four moves, in this order, every time.

The sequence matters — skipping a step is usually why the previous advice didn't stick.

→ Diagnose

Find the real issue

Beyond the symptom that triggered the call — the actual commercial, risk or operational root cause.

→ Design

Build something realistic

Commercially grounded solutions designed to work inside your regulatory and operating constraints.

→ Assemble

Bring the right expertise

The specific specialist mix the problem calls for — actuarial, legal, technology, claims or otherwise.

→ Implement

Stay to see it land

Support through execution, governance and embedment — not a handover at the recommendation stage.

"Practical advice from people who understand the realities of running complex businesses."
— Relym Advisory Partners, Operating Philosophy

Organisations our team has worked with and for.

Across insurance, financial services and member-based organisations.

Suncorp
RACQ
RAC
RACT
APIA
Youi
Budget Direct
Shannons
Auto & General
More Than
RSA Royal & SunAlliance
A Clear Direction
Camplify
Jotter
MyNu Energy
Fast Hippo
QC Architectural
Plain Language Certified
Get in touch

Let's talk about the problem you're actually trying to solve.

Tell us briefly what's on your desk. We'll come back with how we'd approach it and who from our network would be involved.

Emailhello@relymadvisory.com.au
LocationBrisbane, Queensland & Sydney, New South Wales — working nationally

We typically respond within one business day.